The latest News and Information on IT Service Management, Service Desk and related technologies.
Fixed assets management is one of the most important processes in any business. It’s responsible for maintaining and accounting for tangible, intangible and financial assets within a company. Here are some tips to get started improving your fixed assets management system.
SAP customers must move to SAP S/4HANA by 2027 to stay compliant, but many are hesitant to do so. Although 78% of organizations in North America are planning an S/4HANA move, only 31% have started using it, according to a CIO article. The UK & Ireland SAP User Group (UKISUG) reports 89% and 25%, respectively. Moving to S/4HANA can take three to four years, according to Roland Berger, and requires a high investment at a time when companies are tightening their belts.
Demonstrating value is crucial to the success of any business. That's why it’s an important topic for IT service management (ITSM) service providers to consider when evaluating their service operations. How do IT service operations align with business outcomes and customer needs? How do operational metrics correlate to business value that stakeholders want to see?
AIOps — a term coined by Gartner back in 2017 has emerged as one of the hottest talking points in the realm of ITOps. Since its inception, its adoption by large enterprises has gone up from 5% to 30% in 2023. This impressive 6X growth is a clear indicator that AIOps is here to transform how businesses manage their IT operations. But what is it that makes AIOps special? What are the benefits of AIOps that businesses are looking to leverage.
It is with great pride that we received the news that Almaden has been included in the Gartner Market Guide for DEX Tools 2023! If you are a Gartner subscriber the direct link to the research document is: Market Guide for DEX Tools.
