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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Non-IT Asset Inventory: How to Create it and Track Non-IT Assets

Jan 19, 2023 By Melisa Wrobel In InvGate
The main purpose of ITAM software is to provide you with a complete and comprehensive inventory of your organization’s IT assets. However, narrowing this to technology leaves out non-IT assets, and prevents you from managing your stock cost-effectively. For that reason, it’s essential to build a non-IT asset inventory along with the hardware and software ones. This way, you’ll have a truly unified inventory to see your assets’ relations and act in consequence.
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Infraon

Causes of Data Center Outages and How to Overcome Them

Jan 19, 2023 By Chandana In Infraon
With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of your company. Especially when some factors, like a natural disaster, can simply be beyond your control and result in data center outages.
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Infraon

What Is a Self-Service Portal?

Jan 18, 2023 By Soumya Nandhakumar In Infraon
A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.
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graylog

What You Need to Know About ITIL for Service Management

Jan 18, 2023 By The Graylog Team In Graylog

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

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A workforce strategy for an era of uncertainty

Jan 18, 2023 By ManageEngine In ManageEngine
In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.
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ServiceNow employees use the Now Platform to create low-code, no-code solutions

Jan 17, 2023 By ServiceNow In ServiceNow
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
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How to Manage Software Licenses with InvGate Insight

Jan 17, 2023 By InvGate In InvGate
Someone just asked you for some software. What's next? Do you know what you own and what's available? Software License Management (SLM) is critical to IT Asset Management (ITAM) and is in charge of tracking, controlling, and managing the usage and distribution of software licenses within an organization. If you learn how to manage software licenses efficiently, you're in for a treat! The benefits of SLM are multiple and include.
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