Operations | Monitoring | ITSM | DevOps | Cloud

It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.

As the years zip by at increasingly whiplash-inducing speeds, I feel a strange mix of emotions. On one hand, yes, it is indeed a little startling that 2022 has come and gone so quickly. But as I look back on the passing year, I am also amazed at the number of things that occurred, the challenges we faced, the goals we accomplished, and the many things we’ve learned. All in all, 2022 was a fantastic year for InvGate. Our community of users, developers, and employees is bigger and better than ever.

Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of pieces of machinery, goods, or assets.

In modern organizations, employee efficiency matters just as much as—if not more than—productivity. Although the terms are often used interchangeably, they capture different phenomena. Productivity measures how much work an employee gets done overall. Efficiency refers to an employee’s ability to get more done in less time, with fewer resources.

Being a good IT leader may not be something you’re born with but it is something you can learn. Of course, some people are naturals, but instinct isn’t the only way to achieve it. You can also become one – in time, and with the right tools and approach. And that’s what we’re about to explore here.

There are lots of organizations that struggle with keeping track of the many assets they own, where they are located, and who is using them! Some organizations utilize manual methods such as spreadsheets, pen & paper methods, etc. These methods are not effective as they are not accurate. When an organization does not have this information then asset misplacement, theft, and misutilization of assets increases.