The latest News and Information on IT Service Management, Service Desk and related technologies.
As corporate budgets shrink worldwide, product and engineering leaders are making tough prioritization calls to focus on the initiatives that truly deliver business outcomes. They’re also looking at ways to optimize costs, especially those resulting from heavy manual processes. The Forrester Wave™: Value Stream Management Solutions, Q4 2022 could not have come at a more important time.
Do you sometimes feel that your company lacks organization and prevents you from working efficiently and securely? Here is the solution for a better inventory management! Also known as Lean manufacturing, the 5S methodology is of Japanese origin and was created for the production of Toyota factories. It focuses on the use of several tools to maximize efficiency by creating an ergonomic, clean and organized work environment.
The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an IT service”. In your IT ecosystem, an incident may be caused due to a malfunctioning asset, or a network failure. Common incidents include issues with the printer, Wi-Fi connectivity, application locks, email service, laptop, file sharing, unresponsive servers, or even authentication errors.
For IT and EUC teams, reducing costs is easier said than done. You can’t just blindly reduce headcount, delay transformation projects, or extend hardware lifecycles in the hopes of appeasing your CFO’s demands for short-term cost reduction. The reality is, rushed cost-cutting will put your service desk under pressure. In turn, such self-inflicted inefficiencies will only result in performance degradations, additional tickets, and escalations.
