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The latest News and Information on IT Service Management, Service Desk and related technologies.

AlloyScan vs. Alloy Discovery: Why AlloyScan Is the Way Forward

What does AlloyScan improve over Alloy Discovery? See how the two compare and what AlloyScan brings to modern IT environments. AlloyScan builds on Alloy Discovery’s proven discovery and audit capabilities and brings them to a modern, browser-based platform. It keeps the familiar collection approaches customers already know while making inventory easier to access, manage, analyze, and connect with other systems.

AI Everywhere: The Ivanti Neurons Story | Ivanti

See how Ivanti is making AI work for IT and security teams. Watch now and discover how Agentic AI transforms the experience for end users, IT, and security. Ivanti has been building AI into the Ivanti Neurons platform since 2020 and 2021, embedding machine learning into the platform from day one. Now, with Agentic AI, Ivanti is transforming the entire experience — making it seamless for end users, IT, and security teams to drive innovation and increase productivity.

What Is Shadow IT? Meaning, Risks, and How It Shows Up in Your Asset Inventory

Most shadow IT starts with a marketing team that needed a file-sharing tool on Tuesday. The next procurement cycle was six weeks away. That gap keeps widening. According to Gartner, 75 percent of employees will acquire, modify or create technology outside IT's visibility by 2027, up from 41 percent in 2022. Shadow IT is the name for that tech. IT asset discovery is where it first shows up. In this blog, you will: By the end, you can turn shadow IT into a weekly review queue.

What Is a Network Topology Diagram? Types, Examples and How to Build One That Stays Current

Most network diagrams are accurate exactly once: the day they are finished. The network keeps changing, the drawing does not, and the gap shows up during the next outage. According to the Uptime Institute Annual Outage Analysis 2026, failure to follow established procedures remains the leading driver of human-error outages. A wrong diagram is how a right procedure hits the wrong port. The fix is a network topology diagram that matches the live network topology.

What Is Network Design? Steps and Best Practices for Growing Networks

Most networks were never designed. They were extended, one switch and one VLAN at a time, until a single core failure took the site down and nobody could find the diagram. According to the Uptime Institute Annual Outage Analysis 2026, 57 percent of organizations said their most recent major outage cost more than $100,000. Network design is how you stop paying that bill. You decide the network topology, the addressing and the hardware on purpose, before the cabling goes in.

How to Find and Fix Packet Loss Before It Reaches Your Users

Why do the same complaints about call quality and slow file transfers keep coming back after the network has been checked and declared healthy? Packet loss is usually the answer, and it survives investigation because it degrades the services people use without taking anything offline. That combination makes it expensive. Equipment gets rebooted, cables get replaced, and tickets go to the internet service provider, often with nobody knowing which segment of the path is discarding traffic.