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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Hidden Risk of Scaling AI Without a Single Source of Truth

Aug 5, 2026 By Ivanti In Ivanti
AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.
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motadata

Vulnerability Assessment and Penetration Testing: Differences, Cadence, and Cost

Aug 4, 2026 By Poonam Lalani In Motadata
What do you say when an auditor asks for evidence that your security controls hold, and all you can produce is a scan report from last month? A scan lists weaknesses. It says nothing about whether an attacker could chain three of them together and reach the customer database. Vulnerability assessment and penetration testing answer two different questions about the same environment. The first asks what is exposed right now. The second asks what someone with intent and skill could do with that exposure.
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motadata

What Is the MITRE ATT&CK Framework? A Guide for IT Ops Teams

Aug 4, 2026 By Ramya Shah In Motadata
Most IT operations teams cannot say how much of the MITRE ATT&CK framework they already cover. The framework gets explained in the language of threat hunting and red teams. The parts that belong to infrastructure work are easy to miss. And then, coverage questions get answered with a guess. The mismatch costs time on both sides. Security asks for a coverage answer that ops has no clean way to produce. Yet the controls that stop a large share of those techniques already sit with your team.
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nexthink

The Margin Leak Business Services Firms Can't Bill Away

Aug 4, 2026 By Chanté Frazer In Nexthink
Business services firms are built on people’s time, judgment, and credibility. When a consultant loses half an hour before a client workshop, a legal team is stuck waiting for a document system, or a service delivery group has to move conversations elsewhere because collaboration tools are unreliable, it may not register as a major IT event. It still changes the economics of the work, because skilled time is being spent compensating for the environment instead of serving the client.
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motadata

What Is a Vulnerability Scan? How It Works and What the Results Mean

Aug 3, 2026 By Poonam Lalani In Motadata
How many machines in your environment are running software with a publicly documented security flaw right now? That figure comes from an asset inventory, and asset records age quickly once they are written. The gap is rarely about tooling budgets. Software inventory across a few hundred endpoints shifts every week, while the published catalogue of flaws in that software grows every single day. Manual inspection loses that race inside the first month.
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motadata

What Is Network Latency? Causes, How to Measure It, and Ways to Reduce It

Aug 3, 2026 By Ramya Shah In Motadata
Slow application complaints are among the hardest tickets in IT to close. The network gets blamed first; the dashboard shows nothing wrong, and the ticket bounces between teams for a week. Network latency sits at the centre of that argument more often than any other metric. Most dashboards report latency as a single average, and that average hides the slow requests people actually notice. A path can average 30 ms and still drop a call every ten minutes.
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nexthink

DEX Data Is Too Valuable to Limit to IT

Aug 3, 2026 By Mitchel Trytcha In Nexthink
For many organizations, digital employee experience (DEX) is still viewed as an IT project. It measures endpoint health, identifies performance issues, and helps service desks resolve incidents faster. While that’s useful, it’s also far too small a vision. In order to get the greatest return from DEX, organizations have to stop treating it as exclusively an engineering capability and started treating it as an equally powerful intelligence capability.
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motadata

What Is Attack Surface Management and How Does Patching Reduce It?

Jul 31, 2026 By Ramya Shah In Motadata
Your exposure list grows faster than your team can clear it. Security adds new findings every week, and your IT team gets to a fraction of them. Everything left over is a backlog an attacker can walk straight through, and buying another scanner will not shrink it. Most attack surface management programs live inside that gap. Finding exposures got easy. Closing them did not, and a queue nobody has time to work is where the risk quietly builds.
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How to Enhance Your IT Asset Management Strategy With AI

Jul 31, 2026 By InvGate In InvGate
--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.
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