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The latest News and Information on IT Service Management, Service Desk and related technologies.

Post-Quantum Cryptography and How to Prepare Your Organization

Do you actually know where encryption lives inside your infrastructure? Not the vendor's answer. The full map: every TLS handshake, every signed software update, every VPN tunnel, every certificate your systems trust. That map is where post-quantum cryptography starts to matter. The technology has moved from a research topic into a compliance deadline, and the algorithms protecting your data today were built for a world without quantum computers.

3 Things Leaders Must Know About Scaling AI

AI is moving faster than ever, but is your governance keeping up? In this video, Brooke Johnson, Ivanti’s Chief Legal Counsel and SVP of People and Security, breaks down the critical gap between AI adoption and responsible scaling. While speed is rarely the issue, trust and accountability are becoming major roadblocks for IT teams. We explore why nearly 70% of IT pros have witnessed AI hallucinations and how unclear ownership can stall even the most advanced AI initiatives.

Security Observability: Pillars, Use Cases, and How It Works

When an alert lands, does your team already see the full story, or does the work start with pulling scattered data together from one tool after another? For many organizations it's the second one, where the incident itself takes a backseat while analysts hunt across dashboards. The evidence is right there, scattered across platforms that don't share context. Security observability exists to close that gap.

AI-Assisted Documentation Search Goes Conversational

Conversational AI has arrived in Alloy Software documentation, making it easier to find the exact answers you need. Ask a question, follow up naturally, and refine the response until you reach the right instructions or product details, without starting over or digging through pages. The redesigned experience keeps the conversation in context and lets you go as deep as you need.

ITSM Reporting Metrics: The KPIs That Matter and How to Report Them

Discover the ITSM metrics that matter most—and how focused, action-oriented reporting can turn service data into better decisions. Effective IT service management depends on visibility, and visibility depends on measurement. Reliable reporting gives IT teams a factual basis for decisions and replaces assumptions with evidence.

What's new with Ivanti Autonomous Patch Management with Predictive Remediation and Endpoint Security

Ivanti is continuing to advance endpoint security, patch management and is introducing Predictive Remediation for Q3 2026 — with releases that improve visibility, reduce manual work, expand platform support and help teams move faster from risk identification to action. Here’s what’s new: Ivanti Device and Application Control: Enhanced logging controls help reduce unnecessary disk usage by letting administrators enable, disable or delete sdcevent.json generation based on operational needs.