Operations | Monitoring | ITSM | DevOps | Cloud

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.

Today is the day! We've just published this press release announcing our brand new Ivanti Neurons platform! What it is: Ivanti Neurons is a new hyper-automation platform that empowers organizations to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Ivanti Neurons augments IT teams with automation bots that detect and resolve issues and security vulnerabilities while improving the accuracy, speed and costs of services IT delivers.

The world is changing fast, and for IT departments, demands are increasing exponentially. The challenges in today’s environment are like a tidal wave coming at organizations. There is unmanageable complexity due to the explosive growth of endpoints and IoT devices—generating and processing data all the way to the edge. Cybersecurity threats are reaching catastrophic new heights and present significant risk to companies.

The COVID-19 pandemic has brought in many changes that seemed implausible only a few months ago. The extended period of remote work coupled with ongoing business and productivity demands has really challenged organizations. The best way forward is to a well thought out strategy for the meantime as well as the preparation to return to the workplace. “The workforce has shifted work locations and work times due to the current climate.

In administrating all technology and application requirements within an organization, IT operations management (ITOM) is pretty complex, and tends to send IT admins scrambling for authentic and actionable insights across the internet. We’re taking matters into our own hands and launching our very own podcast series to provide you valuable information on ITOM, which you can choose to listen to at your leisure or on the go!