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The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Cloud: Data Services Demo: Momentum Vlog

Quick take section from an Ivanti Momentum webinar about Ivanti Cloud. Provides information about the Data Services that is the engine for unifying data within Ivanti Cloud. Includes demos of how to set up Data Services, cloud agent, and connectors so organizations can get a clearer understanding of the IT data. Also includes demo for the Device View within Ivanti Cloud.

Ivanti Cloud: What's In Ivanti Cloud Webinar Quick Take Vlog

Short section of an Ivanti Cloud webinar. In short outtake of the webinar, the key capabilities are described along with the direction for unifying IT with Ivanti Cloud. This mini-webinar also describes why no other company is providing the broad level of capabilities that Ivanti Cloud provides that help you unify your IT.

Key metrics to track to enable remote work and maintain business continuity

Remote work has become the new norm. Organizations are adapting to the current volatile market conditions by amending their business strategies, drafting new business playbooks, and laying down novel policies, all centered around one theme: remote work. This transition to remote work certainly hasn’t been easy and brings with it a unique set of challenges. Shifting business operations to remote environments profoundly impacts an organization’s IT infrastructure and in-house networks.

The Rise of the Machines: ITOM Meets Automation

I started in the IT industry in networking. I had a negative experience in high school trying to learn computer programming*, so I was relieved route/switch had much less to do with computer programming. With the rise of the machines, this isn’t the case anymore. Now in addition to learning router or switch operating systems, routing protocols, and overlay technologies, today’s savvy network engineer needs to throw in things like Python, Ansible, and Jinja.