Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Guide To Best Incident Management Software

Avoiding downtime is imperative. To keep you sturdy against any unplanned disruptions there are Incident Management tools ensuring quick response, efficient resolution, and minimal impact on operations. This blog aims to be your go-to guide for navigating the diverse landscape of Incident Management platforms.

Captains Log: How we are leveraging CEL for Signals

As engineers, we didn't want to make Signals only a replacement for what the existing incumbents do today. We've had our own gripes for years about the information architecture many old companies still force you to implement today. You should be able to send us any signal from any data source and create an alert based on some conditions. We're no strangers to building features that include conditional logic, but we upped the ante when it came to Signals.

IAG Relies on PagerDuty Operations Cloud for Sustainable Growth

Part of the International Airlines Group (IAG), IAG Loyalty operates the loyalty programs for IAG’s airlines—British Airways, Iberia, Vueling and Aer Lingus—and 125+ global brand partners in travel, retail, and financial services. With the PagerDuty Operations Cloud, IAG Loyalty has built a framework that allows engineers to build products and services in a fast and safe way. This has laid the foundation for sustainable growth as a company. Hear more in this video from Colin Lewis, Head of Core Engineering at IAG Loyalty and James Headon, Cloud Operations Manager at IAG Loyalty.

Tip of The Day : Resend Notifications and Set Notification Preferences

Unlock the power of effective communication! Tune in to our latest Tip of the Day video on StatusCast.com, where we delve into 'Resend Notifications' and guide you on optimizing your experience by setting personalized notification preferences. Stay informed, stay empowered!

Status Pages and Incident Management for IT Enterprise

Ready to revolutionize your IT Enterprise? Look no further! Explore the dynamic world of StatusCast.com, where Status Pages and Incident Management come together to redefine how you handle IT disruptions. Why StatusCast.com? StatusCast.com is not just a tool; it's your strategic partner in maintaining the health and performance of your IT systems. Our platform offers a comprehensive solution for creating informative and visually appealing status pages, ensuring your users are always in the loop during incidents.

What is tool consolidation - and how can AIOps optimize it?

Tool consolidation is the process of analyzing which IT observability and monitoring tools to use, which to add, and which to retire. By carefully determining the usage and value of your current observability stack, your ITOps teams can consolidate redundant tools and those providing little value to reduce your operational costs. While the benefits of tool consolidation are clear, doing so is anything but.

Tame observability complexity: Understanding the observability tool landscape

Choosing, deploying, maintaining, and rationalizing observability and monitoring tools can be a constant challenge for ITOps, DevOps, and SRE teams. As teams monitor increasingly complex systems, the need for instrumentation that monitors those systems grows at the same rate, leading directly to a growing problem of observability data engineering, integration, and enrichment.

Status Pages and Incident Management for SaaS Companies

Explore the critical importance of status pages and incident management for SaaS companies in our latest video. Learn how effective management enhances customer trust, minimizes downtime, and ensures a resilient and successful SaaS operation. Don't miss out on valuable insights to optimize your service delivery and elevate customer satisfaction!

New Features: AI-assisted postmortems, ilert Terraform updates, and expanded ChatOps capabilities

In incident management, staying ahead of the curve is crucial, and that's what we're doing with our latest suite of features designed to streamline your workflow and enhance your response capabilities. Furthermore, you have provided numerous excellent suggestions during this period. We value your feedback and invite you to reach out to us at support@ilert.com to share your experiences with ilert.