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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

OAuth Authentication - xMatters Support

OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

SolarWinds Orion + Squadcast: Alert Routing Made Easy

SolarWinds Orion is a scalable infrastructure monitoring and management platform. It is designed to simplify IT administration for on-premises, hybrid, and software as a service (SaaS) environments, in a single pane of glass. SolarWinds Orion ensures you do not have to struggle with numerous incompatible point monitoring products, as it consolidates the full suite of monitoring capabilities into one platform with cross-stack integrated functionality. Squadcast is an end-to-end incident response tool.

Continuous Availability: How It's Changed, and Why It's Critical

Remember when Slack went down in early January? The three-hour outage, set off by AWS capacity issues, cost the company an untold amount of money. And the effects rippled across the enterprise. The outage devalued the company’s stock and seemed to send all 142,000 of its customers to Twitter to gripe. This high-profile outage is just the most recent of many outages highlighting the critical nature of continuous availability. And there’s only one answer to the problem.

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Orchestration vs Automation: Which Does Your Business Need?

Digital transformation is accelerating rapidly to include virtually all enterprise functions. Organizations of all size, across all industries, are leveraging digital technology to enhance customer service and improve work efficiency. Integrating automation into core business functions has become a must to stay aligned with the ongoing digital revolution. The growing migration to the cloud has resulted in the distribution of company data and applications across multiple locations. This means that many complex business processes must leverage IT resources from the cloud and on-premises. This is where automation and orchestration can greatly improve the performance and efficiency of these complex tasks.

PagerDuty Runbook Automation Joins the PagerDuty Process Automation Portfolio

Spring is blooming here at PagerDuty, and so is our automation product line. We’re thrilled to share some exciting product announcements. First, we’ve officially rebranded our automation product line, Rundeck®, as PagerDuty® Process Automation. Fundamentally, everyone who buys Rundeck becomes a PagerDuty customer, so we decided to make it less confusing.

What's a fair compensation for being on-call?

For the vast majority of organisations, it’s necessary to have some form of round the clock cover to support the business. Whilst it’s most commonly a concern for engineering, it’s increasingly common to have folks from various disciplines available out-of-hours. Irrespective of role, compensating people fairly is an important factor of running a healthy and effective on-call system.