Episode 14 - Melissa M. Reeve (part-1)
If your enterprise is failing at AI, it isn’t because you picked the wrong tools. You're failing because you're trying to layer AI on top of legacy systems without changing anything underneath.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on AIOps, alerting in complex systems and related technologies.
Best IT Orchestration Tools for ITSM: 5 Platforms Compared
What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability. In this video, you’ll learn: These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.
An Agent Is Only as Good as the Baseline It Reasons Against
Every vendor in networking has an agent story right now. The useful question for an operations leader is which of those agents can plan, act, and verify against a trustworthy model of the network, and which are assistants that retrieve and suggest, then leave the decision to a person. The direction of travel is settled.
Why Staying Current Makes Modernization Easier
Most organizations don’t experience modernization as a single initiative. It unfolds over months and years, through a series of decisions made as technology shifts, business needs change, and operational demands grow. Teams adopt new capabilities, automate manual work, sharpen visibility, and strengthen security. These efforts look independent, but they share one requirement: a platform foundation that can keep up with continuous change.
How Insight Is Transforming Managed Services in the AI Era
How will AI reshape managed services? The next chapter of managed services won't be measured by how fast teams react to alerts, but by how well they anticipate and prevent them. ScienceLogic CEO Dave Link and Paul Neiswinger, VP of Global Managed Services at Insight, a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services, discuss the shift from reactive operations to proactive, outcome-driven service, and what it takes for leaders to get there.
Selector named in the 2026 Gartner Reference Architecture Brief: Next-Generation Enterprise Networks
A reference architecture is a set of design decisions made explicit, and the interesting parts are usually the consequences the authors chose to name. Data center, campus, WAN, cloud, and edge each run on their own platforms, often from different vendors, and the architecture takes that fragmentation as its starting point rather than a problem to wish away.
Can AI Agents Remember the Wrong Things? The Hidden Risk of AI Memory
AI agents are learning from every interaction. In this Zero Ticket Minute, we explain why trusted knowledge, reliable memory, and strong guardrails are essential for agentic AI and autonomous IT. Watch now and subscribe for more IT news in under a minute.
When Playing It Safe Creates More Risk
When organizations evaluate a software upgrade, the conversation typically centers on risk. Teams consider the maintenance window, the resources required to prepare for the change, the possibility of unexpected issues, and the operational impact of the upgrade itself. These are all legitimate concerns because the people responsible for enterprise platforms are accountable for maintaining service availability while introducing change into complex environments.
How Agentic AI Is Transforming IT Operations | AI Automation, Zero Ticket IT & Telecom Innovation
What does it really take to move from AI experimentation to enterprise-wide automation? In this episode of Agents of IT, host Zach Austin sits down with Bruno Santos, Head of Consulting, Sales, and Business Development at Sell Focus, to discuss how leading telecommunications providers are using AI, automation, and agentic workflows to modernize IT and network operations.
Why Enterprise AI Pilots Fail and How to Move to Production | Bruno Santos
Why do so many enterprise AI initiatives stall after the pilot phase? In this Agents of IT Short, Bruno Santos of Sell Focus shares why successful AI adoption starts with solving real business problems, not chasing the latest technology. Learn how IT leaders can scale AI, accelerate automation, and move toward autonomous operations.