POV: Your Company Just Deployed AI Without Governance
Your AI agents are autonomous. Is your governance?
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The latest News and Information on AIOps, alerting in complex systems and related technologies.
Extending autonomous L1 ops with new suppression and runbook capabilities
Earlier this year, I had the chance to meet with one of our airline customers. During the meeting, we discussed how to use agentic technology to automate L1 workflows. As one of the largest global airlines, they have many applications and service teams focused on flight-critical, tier 1 environments. Any downtime can cause costly delays and unhappy customers.
The high cost of low-quality L1 NOC outsourcing
New research from BigPanda reveals what enterprises spend on outsourced IT operations support, what they get in return, and why leaders are ready to rethink the model. Enterprises spend an average of $5.4 million a year on outsourced IT operations support. That’s a substantial investment. It should produce reliable frontline operations: incidents detected, understood, routed, and resolved with the speed and accuracy the business expects. The research shows a different picture.
Monitor Proxmox Virtual Environments with ScienceLogic
See how the ScienceLogic Proxmox Virtual Environment PowerPack brings centralized visibility and operational context for Proxmox infrastructure into Skylar One. In this demo, VP of Skylar AI Douglas James walks through how the PowerPack automatically discovers Proxmox clusters, nodes, QEMU virtual machines, LXC containers, and storage resources, while building topology relationships that help teams understand how their virtual infrastructure is connected.
How to Automate Password Resets with an AI Agent | Resolve Agent Lab
Password resets are a perfect starting point for agentic automation. See how Resolve Agent Lab builds an AI agent that verifies users, resets credentials, and closes the loop automatically.
Making AI (net)work: tips for a successful AI-integrated network by Jason Gintert | AIFNL
AI in network operations has moved past the demo. In some shops it's already cutting detection time and clearing the alert noise that used to bury the engineering team. In others, a promising rollout has quietly stalled the moment it met production. That difference between the two rarely comes down to the model, it comes down to how the AI gets integrated into the network and most importantly, the team around it.
Built to amplify: how Lumen is rethinking teams and technology in the AI era by Greg Freeman | AIFNL
Last year, Lumen shared its AIOps roadmap. This year: two updates. First, how Lumen's thinking on AI-era org design has shifted — including why the instinct to cut junior headcount is a trap, and what sustainable team structures look like instead. Second, what Lumen built as a result: a single AI core (AskGreg) extended into a customer-facing email agent (NORA), a chatbot, and an in-progress voice agent — all leveraging the same modular platform. Live video demos show the system diagnosing network problems from alarm data and driving real-time network decisions. The closing thesis ties it together.
The Difference Between Keeping Up and Catching Up
It is common to find two organizations running the same platform, staffed by people of similar skill, operating under comparable budgets, and arriving at completely different relationships with the technology they depend on. For enterprise IT teams, this often shows up in how they manage platform releases, integrations, upgrades, and ongoing maintenance.
Inside the Gartner Market Guide for CSP Service and Network Assurance Solutions: Agentic AI and the Foundation It Runs On
Most CSP assurance roadmaps now carry an AI line item. Fewer have a clear answer for what that AI actually runs on. Over the past year, the working question across operators and vendors has narrowed to something practical: how to put agents to work in assurance while keeping operators in control.
How to Automate Password Resets with an AI Agent | Resolve Agent Lab
Password resets are a perfect starting point for agentic automation. See how Resolve Agent Lab builds an AI agent that verifies users, resets credentials, and closes the loop automatically.