Incident Management

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Reducing MTTA: Escalation

In an integrated on-call incident management tool, automated and manual escalations built for human workflows become essential. In part 4 of our reducing MTTA series, we’ll talk about how you can create a system for rapid incident response through optimized escalation processes. Being able to quickly reroute an incident and involve the right people and teams from the get-go allows on-call responders to acknowledge and remediate incidents faster.

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How to Get Internal Buy-In for a Clinical Communications Platform

As a change agent in a healthcare organization, it’s likely that you’re eager to give your antiquated paging system the boots and to replace it with a more updated, efficient, HIPAA-compliant clinical communications platform. However, convincing the rest of the organization isn’t always easy. It’s normal to get resistance from your care team whenever you introduce new processes or technologies.

Don't Be a Bystander, Be an Incident Commander

Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.