Incident Management

PagerDuty: Your Journey To Real-Time Operations

In a world where people expect always-on, seamless digital experiences, it is essential that teams are empowered with the right tools and processes to work together and deliver in critical moments of truth. Our CEO, Jennifer Tejada, shares how PagerDuty acts as the central nervous system for the digital enterprise, helping connect teams to real-time opportunity and elevate work to the outcomes that matter.

PagerDuty Pulse May19

Catch up on all the exciting things we’ve released over the past several months. In this edition of PagerDuty Pulse, you’ll get a view into our Spring release, which helps teams across the enterprise effectively take action during the most critical moments with the power of data, intelligence, and automation at scale. We’re excited to release and share new enhancements across all of our products (Event Intelligence, Modern Incident Response, Analytics, Visibility), as well as to the core platform.

SLO, SLA, SLI Oh My! Creating them can be easy

Imagine you are driving a car on a freeway. Your speedometer is telling you you’re going 62 mph. But you “gotta go fast”. Faster than then 65 mph speed limit. So you go for it: first 68mph, then 75mph, then 80mph. Then you pass a police officer hiding in a speed trap. To your dismay, they pull you over and give you a ticket. All is not lost: there is a silver lining here. It’s the perfect analogy is to understand how indicators, objectives, and agreements all work with each other.


Single Pane or Single Pain of Glass?

A lot has been written about the ever-elusive “Single Pane of Glass” (or SPOG). From calling it a myth like BigFoot or The Loch Ness Monster , to reporting that “a centralized, service-centric view into IT environments has become a must-have capability for IT Operations” (2018 Digital Enterprise Journal Study), both opponents and proponents admit that the implementation of a centralized view into IT Ops is a real need, but at the same time, a major operational challenge.


Winning the deal: In the end – it all boils down to people

I joined BigPanda a year ago yesterday – and I can truly say it’s been one of the most intense and exciting years, both personally and professionally. A roller-coaster ride of PG activities, POVs and nourishing partnerships with our prospects and customers. And looking back at all that I’ve gone through, one of my strongest takeaways is that while our product is amazing and our POVs are rock solid, in the end it’s the people who tip the scales.


OnPage’s New Features for Healthcare

OnPage has always been dedicated to providing powerful features, ensuring that healthcare practitioners streamline their communications, operations and workflows. Today, OnPage is taking another step forward with its latest release, offering new capabilities and features built for today’s healthcare organizations. I’ll now highlight some on the latest and greatest additions to OnPage’s clinical communications and pager replacement platform.