Operations | Monitoring | ITSM | DevOps | Cloud

As EVP, chief customer officer, I regularly speak with enterprise-level customers to provide continued support and strategize how SolarWinds can best support their goals. When my team or I meet with executives who have chosen to partner with us, we always start with two things in mind: 1) what the change looks like and 2) how we can facilitate it. Our goal is to provide solutions to the challenges our customers face.

Digital transformation is accelerating across organizations of all sizes around the world, and a survey by Mckinsey reveals COVID-19 accelerated the speed of adoption of digital technologies by several years.

As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, well-defined, and organized.

With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data from malicious actors. In this blog post, we’ll provide a deep dive into what ZTRA is, how it works, and the key types of protocols used in its implementation.

The technology behind OpenAI’s new ChatGPT service could change how humans interact with applications and machines. Tech giants such as Microsoft and Google are racing to catch up by launching their own AI-powered chatbots, realizing this technology can improve their search capabilities and enhance their product offerings. As new AI technologies and applications flood the market, strict governance will be critical.

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.

Digital transformation is complex, and software license costs can balloon your IT budget. Nexthink helps your team track adoption of SaaS applications, so you can make data-driven decisions to lower costs or speed digital transformation. In this blog, you’ll learn how Nexthink helps IT teams like yours evaluate application adoption and increase usage.

When devices are not rebooted frequently, it can adversely impact the Logon and Extended logon duration and affect device memory and device performance. This can lead to missing critical patches and Windows updates causing performance and security issues, Hence, scheduled restart of the device once in 7 days is a recommended best practice. Let us look at How to Improve Device Performance by doing a scheduled restart with Nexthink.

What are the best ServiceNow competitors? If you are searching for ServiceNow alternatives, you’ve come to the right place. This guide will break down the best alternatives to ServiceNow on the market. When it comes to managing workflows for enterprise operations, there is no shortage of tools for you to consider taking for a test drive. Let’s take a closer look at five.

Business leaders continue to face new pressures and challenges—from ongoing global uncertainty and increased geopolitical instability to tightening budgets and having to do more with less. To thrive, enterprises must invest for the future while simultaneously finding ways to operate more efficiently. At ServiceNow, we believe partnerships are the answer.