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The latest News and Information on IT Service Management, Service Desk and related technologies.

Reality Byes The Birth of Mobile DEX (Opening the Black Box)

May 19, 2026 By Nexthink In Nexthink
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.
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motadata

Server Monitoring: The Complete Guide to Metrics, Tools, and Best Practices

May 18, 2026 By Motadata Team In Motadata
If you run IT operations, you already know servers carry most of what your business depends on: When a server slows down or goes offline, the impact spreads fast, and the team feels it before the dashboard does. That's the core problem server monitoring is built to solve. It watches the health and performance of your servers continuously, so issues get caught early instead of becoming outages. The cost of getting these wrong keeps climbing.
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Alloy Navigator 2026 Spring Release: Highlights

May 16, 2026 By Alloy Software In Alloy Software
See the highlights of the latest Alloy Navigator release, the all-in-one ITSM and ITAM solution for modern IT teams. Built-in dashboard analytics, enhanced reporting, a smarter AI Assistant, and Outlook integration help you work faster, collaborate better, and make data-driven decisions with ease.
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motadata

Proactive vs Reactive Monitoring: What are the Differences?

May 15, 2026 By Jagdish Sajnani In Motadata
A single hour of unplanned downtime can cost a mid-sized enterprise more than $300,000, according to ITIC report. Most of that cost comes from one place: teams find out about the problem after users do. That is the core limitation of reactive monitoring. It tells you something has failed, but doesn't tell you something is about to fail. This guide is for IT operations leads, platform and SRE engineers, and IT directors deciding how to evolve their monitoring practice.
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ITSM Maturity Playbook Live, Episode 1: Incident Management Masterclass

May 15, 2026 By solarwindsinc In SolarWinds
Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution.
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almaden ai

Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

May 14, 2026 By Almaden AI In Almaden AI
There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.
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motadata

Why Siloed Monitoring Increases Your MTTR and How to Resolve It

May 13, 2026 By Jagdish Sajnani In Motadata
Are you spending more time figuring out whose problem it is than actually fixing it? If that feels familiar, you are not alone. Many IT teams start their day with multiple dashboards and tools, yet still struggle to understand what is wrong when something breaks. Everything may look fine in one view, and fine in another, but the customer impact tells a different story. Incidents end up taking longer to resolve than they should. This is not about effort or capability.
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