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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding the Critical Role of Infrastructure Monitoring

In today’s business landscape, where everything is connected through computers and networks, the Role of Infrastructure Monitoring has become paramount. If we go through the previous year’s reports, around 76% of organizations became victims of ransomware attacks in 2022. It was also predicted that the year 2023 might experience a security breach of 33 billion accounts.

10 Best IT Audit Software Options For 2024

Most organizations (if not all) have needs related to IT audits to stay protected and compliant with industry standards. As a result, they can benefit from fit-for-purpose IT audit software. These tools automate the auditing process, streamlining data collection, analysis, and reporting, thereby increasing efficiency and accuracy while reducing manual effort and human error.

SOP Example: How to Build an Asset Management SOP

Standard Operating Procedures (SOPs) are a great way to standardize your workflow process and make the end-user experience more cohesive. Here, we decided to provide you with an SOP example for ITAM so that you can streamline your ITAM strategy and monitor your IT assets throughout their lifecycle. An IT Asset Management SOP helps you: See how to create standard operating procedures for your ITAM processes in this video!

Demystifying CMMS Software: Your Comprehensive Guide

‍ CMMS, an acronym for Computerized Maintenance Management System software, is a pivotal tool used by organizations to streamline their maintenance operations. This innovative technology is more than just maintenance software; it represents a comprehensive solution designed to manage, analyze, and optimize the maintenance activities within an organization.

Why enterprises need MSPs equipped with advanced asset management expertise

In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with asset management.

The Complete Guide to IT Procurement

Every successful IT strategy begins with IT procurement. You can't manage IT assets within an organization without purchasing them first, and this process involves a set of well-designed steps. The activities involved here are part of the broader framework of IT Financial Management (ITFM), and play a pivotal role in aligning financial decisions and planning across departments within an organization. Also, companies around the world are ready to keep increasing IT procurement.

Reducing Data Breach Incidents Recap

The conversation highlights four key takeaways, with a focus on risk-based prioritization and faster remediation. It emphasizes the limitations of traditional models like vendor severity CVSS and the need for better metrics to reduce data breach incidents. The importance of speed in resolving vulnerabilities is also discussed, along with the need to improve time to patch and automate resolution processes.