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The latest News and Information on IT Service Management, Service Desk and related technologies.

Reducing Data Breach Incidents Recap

Feb 1, 2024 By Ivanti In Ivanti
The conversation highlights four key takeaways, with a focus on risk-based prioritization and faster remediation. It emphasizes the limitations of traditional models like vendor severity CVSS and the need for better metrics to reduce data breach incidents. The importance of speed in resolving vulnerabilities is also discussed, along with the need to improve time to patch and automate resolution processes.
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bigpanda

What is ServiceNow AIOps?

Jan 31, 2024 By Amy Brennen In BigPanda
Could ServiceNow’s AIOps be the solution to anticipate incidents better, minimize events, and slash your resolution time? When deployed correctly, this popular AIOps tool offers many benefits to IT operations teams. We’ll explain everything you need to know to understand ServiceNow AIOps, its main product features, benefits, and common use cases. Discover how AIOps outperforms traditional IT operations tools in today’s dynamic IT environment.
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almaden ai

Revolutionizing the Digital Employee Experience: Almaden and Selbetti Join Forces in MSP Partnership

Jan 30, 2024 By Almaden AI In Almaden AI
In the ever-evolving landscape of digital employee experience (DEX), staying ahead of the curve is not just a competitive advantage but a necessity. Almaden, a pioneer in DEX solutions, is thrilled to announce its exciting new Managed Service Provider (MSP) partnership with Selbetti, a leading player in the managed IT services industry. This strategic alliance is set to reshape the DEX landscape, enhancing the way businesses empower their workforce.
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InvGate

5 Ways to Tackle Digital Transformation With ITSM

Jan 30, 2024 By Steve Manjaly In InvGate
IT Service Management (ITSM) is a fundamental piece in your digital transformation puzzle. In short, it provides a structured approach to managing digital services, ensuring they align with your organization’s digital transformation goals. When embarking on such a journey, you will be leveraging different technologies to improve and optimize business processes, enhance customer experiences, and drive overall organizational efficiency.
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nexthink

Elevating DEX: Nexthink's AppLearn Acquisition Marks a New Era

Jan 30, 2024 By Yassine Zaied In Nexthink
In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems.".
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Ivanti Neurons for MDM: Protecting Samsung Devices from Phishing #shorts

Jan 30, 2024 By Ivanti In Ivanti
A Samsung device is safeguarded by registering it to Ivanti Neurons for MDM with an activated threat defense. The Android work profile container uses Tunnel, which is powered by a Cloud-based anti-phishing engine. Google Chrome and Firefox are used to access a feed of malicious links, but the on-device URL handler and the Cloud-based lookup engine successfully block all phishing attempts.
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motadata

Continuous Monitoring Best Practices

Jan 30, 2024 By Motadata Team In Motadata
In today’s dynamic digital landscape, where security breaches pose great financial threats, adopting the best monitoring practices becomes a strategic necessity for your business. By safeguarding your business from security vulnerabilities, software bugs, and potential risks, continuous monitoring for cybersecurity lays a strong foundation for the sustained growth and success of your organization’s security.
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