Alloy Software: 2025 Wrapped, 2026 Unboxed
Sharing what we’ve achieved in 2025 and plans for 2026.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
ITIL KPIs: The Complete Guide to Measuring What Actually Matters in IT Service Management
ITIL KPIs explained: how KPIs are defined in ITIL 4, what they measure, how to interpret them, and how AI enhances KPI insights.
The Hidden Cost of Idle Assets: How Poor Asset Performance Leaves 30% of Enterprise Assets Unused
Most enterprises believe that once an asset is purchased and recorded, its value is automatically realized. In reality, the opposite is often true. Poor asset performance silently erodes budgets, reduces operational agility, and creates long term inefficiencies that remain hidden for years. Studies consistently show that nearly 30 percent of assets owned by large organizations remain unused or severely underutilized.
Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
Smart Recommendations in InvGate Asset Management: From Visibility to Proactive Decisions
Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not enough. The real shift happens when Asset Management evolves from reactive to proactive, and from information to decision-making. That’s where an intelligence-driven system makes the difference: it turns data into proactive decisions that deliver tangible results.
Spark: An IT Agent for Every Employee
It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.
End IT Friction: Autonomous Endpoint Management
Discover how IT teams are revolutionizing the workplace with autonomous endpoint management (AEM)! In this insightful video, Rex McMillan, VP Product Management, Ivanti, explains how AEM solutions are not just about managing devices but fundamentally improving the digital employee experience (DEX).
Autonomous Patch Management
Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.
Optimize IT Spend with AEM
Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.
ServiceNow Without the Ticket Hell
ServiceNow is the system of record for change and approvals in most regulated enterprises. And yet, for many teams, it has become the place where delivery slows to a crawl. Not because ServiceNow is broken. But because the evidence model underneath it is. Developers ship fast through modern CI/CD pipelines, automated tests, and security scans, only to hit a wall when changes reach approval. Tickets bounce back. Evidence is questioned. Screenshots do not tell the full story. CABs hesitate. Releases wait.