Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

4 ways to enhance healthcare efficiency

Many hospitals and health systems are dealing with tight budgets, workforce challenges, and security issues. These and other challenges are getting increasingly complex and adding strain to an already-taxed healthcare ecosystem. How do you decide whether to invest in patients or care teams—or deliver optimal care or achieve your financial goals? In this complicated environment, it can be difficult to avoid getting distracted by minutiae, bureaucracy, and manual efforts.

What is ITIL Service Operation? Functions, Processes, and Best Practices

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

AI vs. AI: The Future of Cyber Security Podcast Ep. 14

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

A CIOs Perspective on ITSM

In this video, Bob Grazioli, Ivanti’s Chief Information Officer, explains how Ivanti's ITSM environment has been expanded to include lines of business workflows and security. You’ll also learn how ITSM can accumulate vulnerabilities in tickets during the build process, allowing for insights into the severity of the tickets and for secure deployments into the operating environment.

How to Use Service Tickets to Improve Your Digital Employee Experience

What can you expect when you shift ITSM to the rest of your organization? Watch Bob Grazioli, Ivanti's Chief Information Officer, break it down in this video. Explore how the move from on-prem to the cloud has driven improvements in the employee experience and IT efficiency at Ivanti.

Why IT Asset Discovery Is the Foundation of a Risk-Based Vulnerability Management Program

With over 236,000 total vulnerabilities currently known – and an average 61 new vulnerabilities added every day to the NVD – it’s impossible to remediate every single CVE or threat vector that appears. So, how do everyday organizations handle the continuously growing threats to their organization’s end users, customers and data – especially across an increasingly hybrid and remote Everywhere Workplace?