Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

6 Network Monitoring Best Practices that Every IT Team Should Focus On

The network monitoring teams can now tap into Internet-of-Things, software-level network, and cloud-based services to ensure maximum uptime and optimal network performance. However, adapting to these technologies would mean defining new practices for legacy architecture integration, reengineering the monitoring workflow, and evaluating the toolkit for enhancing comprehensive and layered network management.

How to ensure a seamless end-user experience: The ITOM Podcast [Episode 6]

The ITOM Podcast is back with an all new episode aimed to alleviate all your remote work woes in your IT environment. In the last episode, we discussed in detail about the need for compliance checks, major causes of compliance violations across industries, and the solution to help maintain network compliance. This week, we’ll dive into the end-user experience in this era of remote work.

We've grown up a little, got a bit smarter & we're looking sharp!

We’re well over a year old now, the team has doubled in size and things are going just swell here at Team_Cookdown. Since we launched, we’ve expanded our product range to include some awesome new solutions like Alert Sync and Discovery and added loads of new features to our existing SCOM toolkit; to bring you expertly crafted integrations solutions for two of the most established platforms in IT enterprise, SCOM and ServiceNow.

Hiring and Managing IT Staff During a Global Crisis | Martha Heller - Heller Search Associates

Acquiring, retaining and optimizing IT talent has never been easy, but in 2020, there’s a whole new set of considerations for IT leaders and managers. Needs and priorities have shifted and that means new tactics for productivity, decision-making, and hiring. In this session, we will explore: Martha Heller, CEO of Heller Search Associates and an expert on IT leadership and workforce, leads this discussion.

A Beautiful ITSM Union: ITIL and DevOps

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to choose one or the other. Like most great marriages, it’s how these two methodologies complement each other that makes them an ideal pair when it comes to ITSM.

Announcing the ServiceNow Service Graph Connector for LogicMonitor

We are pleased to announce another integration with one of our strategic partners, ServiceNow. Available today with the launch of ServiceNow’s Paris release, LogicMonitor supports the Service Graph Connector! LogicMonitor was selected by ServiceNow as a key player and one of the first monitoring platforms invited to this new, exclusive program.

How Government Agencies Defend Against Increasing Cyberthreats

Whether military, a civilian agency, or even a public education institution, organizations across the public sector have witnessed a substantial increase in cyberattacks. There were a number of hits on education around this time last year, and then on health-related agencies as the COVID-19 pandemic struck. So, how do government agencies ensure their security posture is up to the task of defending against increasingly opportunistic forces of evil?

Welcome to the Now Platform Paris Release!

The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.