Operations | Monitoring | ITSM | DevOps | Cloud

Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding ways to improve their experience, what purpose does the service desk have? Service level management (SLM) holds IT pros accountable for services they’re providing to customers. But a common problem that arises from this strategy is fulfilling the parameters set within service level agreements (SLAs).

Welcome back to our four-part series on cutting IT costs in the asset life cycle. In our last blog, we discussed challenges with spending during the asset procurement stage and learned about valuable reports that can help. In this part, we’ll talk about asset deployment and look at more reports that can help cut costs during this stage of the asset life cycle.

If you’re a Marvel® Comics fan, you might have heard about the superhero named Darwin. Darwin can evolve based on need and environment. For instance, he can acquire night vision for his evening’s mission or develop gills if swimming underwater. As with Darwin, adaptation is an essential skill for many IT operations superheroes out there as well, tough times or not.

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.

Growth is generally considered to be a healthy characteristic of a business. But, if the firm cannot establish systems that can take care of that growth, it might end up digging a hole for its operations.

When was the last time an IT conversation reminded you of the movie “Casablanca”? That happened to me recently when I was talking with another IT professional about Ivanti Neurons. We discussed how Ivanti Neurons will make life easier for IT by delivering more self-servicing, self-healing and self-securing experiences.

Data centers and cloud are undoubtedly an integral part of business continuity strategies of companies to run operations with a distributed workforce amid the lockdown successfully. The Covid-19 outbreak and the resultant work from home policies have pushed businesses across globe increase in adoption of cloud infrastructure services up by 80%. Managing the entire suite of enterprise technology is not easy for businesses that have several vendors on board.

Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation is using to get things done. They want solutions, and they want solutions now. The strong presence of technology surrounds millennials and gen Z. They prefer instant workarounds and minimal human interaction. So, it is only natural to add the self-service technology that has apparent benefits for meeting millennial consumer behavior.