Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Supercharging ITSM Ticket Synchronization

Ticket synchronization is crucial to smooth, streamlined IT operations. In today's video, we cover how the Resolve platform simplifies, and therefore supercharges, ticket synchronization, making your IT team's lives easier. Today you'll learn: How Resolve simplifies ticket synchronization How to synchronize between multiple ITSM platforms How an easy-to-use automation and orchestration platform like Resolve can drive efficiency in IT.

Handling IT Procurement And Inventory of New Hardware And Software

Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.

Automation in inventory management: Why you should do it

Effective inventory management is crucial for companies to maintain a competitive edge. With the advent of automation in inventory management, businesses can now optimize their operations like never before. In this blog article, we will explore five key benefits of implementing automation in inventory management.

Significance of Infrastructure Monitoring into Your Business Operations

In the initial stage of the digital era, only a few businesses were using digital tools and technologies to enhance their performance and efficiency. But now, things have changed and almost 90% of businesses use top-rated technologies to stand out from their competitors. In fact, some of them rely heavily on robust IT infrastructure for seamless delivery of quality service and applications. As a result, infrastructure is becoming more complex and open to threats.
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Beyond reviews & ratings : Users perspective driven infographic on ManageEngine's ITOM solutions

ManageEngine offers a number of IT operations management (ITOM) solutions designed to streamline and enhance the management of IT services within organizations. Advanced capabilities, like enhanced full-stack observability, enterprise management, robust security and compliance, and tailored support for MSP ITOps, make ManageEngine's ITOM solutions adaptive for modern IT environments.

Getting started with ServiceDesk Plus Cloud - Masterclass 2024

In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus Cloud. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

IT Ticketing System: A Comprehensive Guide

Over the years, the global pandemic has brought about significant shifts in our lives and business, especially in the IT sector. Since the pandemic, many organizations have moved to working remotely and leveraging technology for most operations. In places where it has been a great benefit, remote operations have also been challenging for organizations as managing and tracking IT-related issues from different locations was never simple.