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The latest News and Information on IT Service Management, Service Desk and related technologies.

Work From Home Winning Top-Tier Talent

Watch the full clip here. Ivanti’s research into remote work trends found that while 43% of office workers are allowed to work flexibly, 71% say they want to. Why is that 28-point preference gap still with us even after several years of widespread – and widely successful – remote and hybrid work? What barriers are keeping leaders from chipping away at that preference gap, and why should they?

Tech Confessions - ET, Phone Home | Crazy IT Asset Discovery Stories

See the OUT-OF-THIS-WORLD reason why one company’s software was “running like a dog.” And how to control your IT estate before it controls you. All it takes is one person abusing your systems, or one unsecured endpoint, to create risk and bottlenecks for everyone. In the era of Everywhere Work, it’s vital to have total visibility into every corner of your IT estate so you can identify risk, correct inefficiencies, control costs and maximize performance.

ServiceNow and Guidewire collaborate to improve insurance experiences

Insurance companies need to provide exceptional customer experiences. This has been a priority for years. However, insurance teams continue to be bogged down by manual processes and siloed point solutions. Companies need intelligent and connected solutions that streamline processes, improve operational efficiency, and enable easy, empathetic experiences.

Asset Maintenance Software: Streamline Your Maintenance Process for Better Business Outcomes

Asset maintenance software is a must-have for businesses of all sizes. It can help you improve asset performance, reduce maintenance costs, increase asset lifespan, improve safety, and increase efficiency. In this video, we discuss the benefits of asset maintenance software and how to choose the right software for your business. We also provide tips on how to implement and maintain asset maintenance software.
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Best Business Process Automation Software (Top Options & Key Considerations)

In this article, I'm going to break down the best business process automation software for you to consider. I've found that automation can significantly increase productivity and reduce errors in any business process. My general rule is to identify the most time-consuming and repetitive tasks and automate them first. Why trust my opinion? I've worked with several automation software solutions and have seen firsthand the benefits they bring to businesses.

5 PDQ Inventory Alternatives Software in 2024

PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer similar or enhanced features is essential.

OpenTelemetry Security: How To Keep Telemetry Data Safe

Organizations implementing observability in their digital services architecture should be familiar with OpenTelemetry (OTEL) framework. While our OTEL guide provides an in-depth examination of the benefits of this open-source framework, the potential security challenges with OpenTelemetry warrant a separate guide.

Sustainable IT Is the Future & The Future Is Now

At Nexthink, we are committed to supporting our customers as they accelerate sustainable IT improvements in the global fight against climate change. Through our Sustainable IT solution, we aim to provides vital insights to help IT and EUC professionals embed sustainability into the core of their IT strategy. The great news is that doing this leads directly to operational efficiency and cost savings. We hope every company keeps this in mind as they accelerate their sustainable IT efforts.