stackstorm

Ansible StackStorm role v2.0.0 released

We’re very excited to announce that Ansible roles to deploy StackStorm have been promoted to new major version 2.0.0! There has been a lot of activity recently on the ansible-st2 repository, with 4 releases in the last couple of months. Ansible can now be used to deploy StackStorm on more modern operating systems and with newer third-party applications.

sysdig

Exporters and Target Labels

When monitoring third-party applications with Prometheus, you’ll need an exporter if the application doesn’t already expose metrics in the appropriate format. How do you find an appropriate exporter, and once you have your exporters, how should you organize your label taxonomies to reflect your infrastructure? Many applications in the systems you’re in charge of will be third-party applications, which do not natively expose Prometheus-formatted metrics.

teamsupport

Part 2: Taking "On-hold" Out of B2B Customer Support

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

alertops

Network Operations Center Best Practices (in 2020)

Your Network Operations Center (NOC) is responsible for network monitoring, incident response, and other network operations activities — and you want to optimize its performance. To achieve your goal, your NOC team assesses data and explores ways to improve its everyday operations. The team may also implement NOC best practices or craft some of its own. NOC teams manage network availability and performance, along with servers, databases, firewalls, devices, and related external services.

jaegertracing

Where did all my spans go? A guide to diagnosing dropped spans in Jaeger

Nothing is more frustrating than feeling like you’ve finally found the perfect trace only to see that you’re missing critical spans. In fact, a common question for new users and operators of Jaeger, the popular distributed tracing system, is: “Where did all my spans go?” In this post we’ll discuss how to diagnose and correct lost spans in each element of the Jaeger ingestion pipeline.

solarwinds

An IT Pro's Declassified School Success Guide

Class is almost in session, and this year will look very different than it did in years past. Depending on the state and district, school officials have decided to continue virtual learning or put safety plans in place for in-person learning. In any case, technology will be the backbone for successful learning in 2020. Schools’ IT departments will be integral in ensuring students and teachers have reliable devices and easy access to software applications to start and finish the year strong.

onpage

Top Five Reasons Why Companies Are Choosing OnPage Over Competitors

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support. Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue to trust OnPage’s incident management system.

power admin

Data Loss Prevention and Security Basics You Need to Know

Cyberattacks are the “buzz word” that you hear when a company’s data has been breached. Sometimes the breach results in data being released on the internet. Other times, the hacker holds the data ransom in exchange for a large monetary payout. Data loss prevention and protection should be at the top of your list. Your data, after all, should be considered one of your most valuable business assets.